2-1-1 Update Flint Water Response for Wednesday, February 24, 2016

This is the daily 2-1-1 summary on the Flint Water Response for Wednesday, February 24, 2016


  • Emergency Operations Continue During Winter Storm: Flint water emergency operations will continue throughout the winter storm expected to affect Genesee County and city of Flint into Thursday. Essential employees remain at the State Emergency Operations Center and Water Response Sites to ensure Flint residents have access to the supplies they need. The Water Resource Sites will remain open from 9 a.m. to 9 p.m. during the winter storm. The city of Flint is working to keep roads salted and plowed around the sites to ensure residents can access resources.
  • 2-1-1 will be fully staffed and operational during the current weather event.
  • Red Cross will be open on Thursday.
  • Thursday’s Community Partners Meeting scheduled at Food Bank of Eastern Michigan is cancelled. Regular meetings will resume next Thursday, March 3 from 3:00 pm – 5:00 pm. Community partners with updates on activities can forward this information to Dave Gutierrez at david.gutierrez@redcross.org.
  • Operationalizing 2-1-1 Lessons Learned from the Flint Water Response. At a meeting on February 10, the Michigan 2-1-1 Operations Council, consisting of the leadership of the eight regional 2-1-1 providers, held a lengthy debriefing to capture observations and lessons learned during the initial response period. Learnings were then translated into a series of action steps included as an attachment with today’s summary. Over the coming weeks and months the 2-1-1 partners will work to operationalize these actions as capacity and funding permit. Feedback, comments and observations on the action plan from community partners are welcome to ensure 2-1-1 is fully prepared to provide effective support as we move forward in Flint and prepare for future events. Please send comments to tpage@uwmich.org.
  • AT&T announces text-to-give campaign to benefit Flint children affected by the water crisis. Donations collected during the giving campaign will support the Flint Child Health and Development Fund of the Community Foundation of Greater Flint. Wireless customers send a text-to-donate to relief efforts in two easy steps. Text FLINT to 27722 to make a $10 donation to the Flint Child Health and Development Fund. When prompted, reply to confirm the donation. Donations sent via text-to-donate are added to a customer’s monthly wireless bill.

Call volume on Wednesday was relatively light. There were a handful of calls for water resource deliveries in advance of the predicted winter storm.

There are no special needs or requests to report today.

The Attorney General’s Office investigates reports of potential scams. These can be reported to the Charitable Trust Section at ct_email@michigan.gov. The AG has tips on how to avoid falling victim to con artists at http://www.michigan.gov/ag/0,4534,7-164-17337_20942-375279–,00.html.


  • From 2/23/16: Concern about getting in trouble for other issues during home lead pipe inspections. 2-1-1 received a call today from a resident who knows she has lead pipes that need replacement, but is concerned about inspectors coming into her home because of other (unspecified) potential violations that may exist. CAN A PARTNER AT SEOC PROVIDE GUIDANCE OR A POLICY STATEMENT ON HOW INSPECTORS ARE EXPECTED TO HANDLE SUSPECTED CIVIL CODE OR CRIMINAL VIOLATIONS OBSERVED WHEN THEY ARE LOOKING FOR LEAD PIPES? Based on the caller’s concerns, she is looking for reassurance that an unrelated violation will not be reported to authorities (excepting child/elder abuse).
  • From 2/23/16: Social workers are looking for volunteer opportunities: The National Association of Social Workers-MI Chapter has identified several hundred members who are looking to make their professional services available to Flint residents as volunteers. They have been working with canvassers with political campaigns who have identified residents with unmet needs. The canvassers passed the needs back to the coordinator who is dispatching volunteers to deliver basic goods and offer material and emotional support. The volunteers would like to coordinate more formally with the organized response efforts and is looking for a local contact to help identify residents seeking social assistance and support. Can SEOC or Michigan Community Service Commission provide a contact or lead?

Tom Page | Executive Director
Michigan 2-1-1 |330 Marshall Street, Suite 211, Lansing, MI 48912
Phone: 517-664-9811 | Email: tpage@uwmich.org

Click to view the 2-1-1 Flint Debrief Draft (PDF)

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