2-1-1 Update Flint Water Response for Tuesday, March 22, 2016

This is the daily 2-1-1 summary on the Flint Water Response for Tuesday, March 22, 2016

GENERAL INFORMATION

• Today the State of Michigan released a series of short-, intermediate- and long-term goals for Flint in the areas of Health & Human Services, Water Supply & Infrastructure, Education, and Jobs & Economic Development. The four page document is attached to today’s update and is available for download at michigan.gov/documents/snyder/GoalsToStrengthenFlint_FinalMarch_20_2016_517484_7.pdf   
• The Flint Water Crisis Community Partners Workgroup meeting times this week:
• Flint Community Resilience Group (FCRG) Mental Health Sub-workgroups
  – FCRG Data & Gap Analysis: Every Thursday, 1:30 p.m., Genesee Health System Board Room
  – FCRG Planning & Coordination: Every other Wednesday (NEXT: March 23^rd), 10:30 a.m., Genesee Health System Board Room
  – FCRG Outreach to Special & Vulnerable Populations: Meeting on-line, via e-mail (to become part of this workgroup, please e-mail rkeswick@genhs.org)
• Community Partners Meeting: Thursday, March 24^th, 3:00 p.m., Food Bank of Eastern Michigan
• Michigan Chapter of VOAD (Volunteer Organizations Active in Disaster) is hosting weekly coordination calls every Wednesday, 4:00 p.m.
  Conference Call-In Number:  641-715-3274    Access Code:  632713#
  • To learn more about Michigan VOAD, visit https://mivoad.communityos.org/cms/home.

CALL VOLUME
Call summary for the week of March 14-20

Calls from Flint and Genesee County residents increased after two weeks of decline, a potential indicator that were are reaching a plateau in the need for assistance.

• 528 callers used the Flint Water prompt to reach a 2-1-1 agent. This is a decrease from 618 callers the previous week, but very close to the volume from two weeks ago.  Flint Water calls accounted for 8.7% of the 7100 calls to 2-1-1 last week.
• A total of 921 Genesee County residents (including Flint residents)called 2-1-1, up from 833 calls a week ago.
• 660 referrals were provided, up from 588 the previous week. The average number of referrals reverted to the average 1.3 referrals per caller that has prevailed since 2-1-1 began tracking Flint calls in early January following a one week drop to roughly 0.95 last week.
  • 36% of calls were for drinking water, followed by water filters (10%) and lead poisoning screening (9.5%) were the most common referrals requested.
  • 7 calls were for water heater replacement.
  • There were no calls seeking to donate or volunteer – this is the first time since 2-1-1 began tracking Flint calls that no callers sought information on donations or volunteering.
• There were 18 unmet needs, the lowest number recorded since 2-1-1 began tracking Flint calls..

SPECIAL NEEDS/REQUESTS

No special needs or requests were reported today.

RUMOR/SCAM CONTROL

• The Attorney General’s Office investigates reports of potential scams. These can be reported to the Charitable Trust Section at ct_email@michigan.gov.  The AG has tips on how to avoid falling victim to con artists at http://www.michigan.gov/ag/0,4534,7-164-17337_20942-375279–,00.html.

UNRESOLVED

From 3/8/16: CAN SEOC OR THE GOVERNOR’S OFFICE PLEASE ASSIST WITH A RESPONSE TO THE FOLLOWING COMMUNITY REQUESTS:

• The Community Partners Communications Workgroup is asking for guidance from the State of Michigan on the following issues:
  • What affects does heat/time have on the plastic water bottles?
  • Regarding the side-effects of lead: On average how soon do symptoms appear?
  • Who is testing the samples provided by residents? Is more than just lead and coper levels being tested? If so what is being tested?
  • Will lead be passed on to recipients that received blood, organs or plasma from Flint donors?
• From 3/8/16:The Communications Workgroup requested a diagram or org chart of the crisis response mechanism and how all parties work together, including JIC, EOC, SECO, UCG,CHECC, ACE, CDC, EPA, DEQ, HHS, DHHS, FEMA.
• From 3/8/16:The Communications Workgroup requested coordination by state, federal and local governments on the distribution of information related to the Flint Water situation and the response, emphasizing the community doesn’t want multiple information documents for every department. They are asking for one consistent document on key issues and a mechanism to provide feedback to government entities prior to releasing information.
• From 3/22: Water distribution will be moving from fire stations to 9 locations in city wards, as noted in the Community Workgroup minutes. One week after the new sites are operational, the fire station locations will transition out of water resource distribution.
  • CAN SEOC PROVIDE 2-1-1 A TIMELINE FOR THE TRANSITION

Goals To Strengthen Flint (PDF)