2-1-1 Update Flint Water Response for Tuesday, March 15, 2016

This is the daily 2-1-1 summary on the Flint Water Response for Tuesday, March 15, 2016

GENERAL INFORMATION

  • The Flint Water Crisis Community Partners Workgroup meeting for Wednesday
    Flint Community Resilience Group (FCRG) Mental Health Workgroup: TBA

    • Sub-workgroups
    • FCRG Planning & Coordination: Every other Wednesday (NEXT: March 23rd), 10:30 a.m., Genesee Health System Board Room
    • FCRG Stress Management: Every other Wednesday (NEXT: March 16th), 12:00 p.m., Genesee Health System 4th Floor Conference Room

    Physical Health Workgroup: Wednesday, March 16th, 3:00 p.m., Greater Flint Health Coalition (3rd Floor, Suite 301)

  • Half of Newark, NJ Schools have dangerous lead levels. New Jersey 211 reaches out for support
    Testing has revealed that 30 Newark, NJ schools have dangerously high levels of lead.  Newark is one of 11 New Jersey communities that has a higher proportion of young children with dangerous lead levels than Flint.  Today New Jersey 2-1-1 contacted the Central Michigan 2-1-1 service to learn how Michigan’s information and referral system has worked with community and state partners to offer support for Flint residents.The full story on Newark schools is available at: http://www.nj.com/essex/index.ssf/2016/03/environmentalists_say_newark_water_crisis_shines_l.html

CALL VOLUME
Call volume remains 80-100 calls per day, a manageable level with the recent staff additions.

SPECIAL NEEDS/REQUESTS

  • No special needs or requests to report today.

RUMOR/SCAM CONTROL

UNRESOLVED

  • From 2/29/16: The City of Flint Water Plant can no longer handle water sample pick-up/drop-off for homebound residents due to increasing demand. 2-1-1 is coordinating with the Water Plant to identify another option for serving these residents and will provide updates until we confirm a solution.  In the meantime, please do not refer homebound callers to the Water Plant for assistance.  Have them call 2-1-1.
  • RESOLVED: From 3/3/16: CAN FLINT WATER DEPARTMENT OR ANOTHER PARTNER CONTACT 2-1-1 WITH INFORMATION ON THE PROCESS FOR FORMER RESIDENTS TO RECEIVE A WATER BILL CREDIT?
    From City of Flint Water Department: “The following requirements are necessary for ‘inactive customers’ (aka prior customers) to possibly be eligible for a credit:   The resident must have lived in the city of Flint between April 2014 – current; the water bill must have been in their name and the account must be in good standing.  If those apply, the person needs to call the Customer Service Center at 810-766-7015.  The Customer Service Center will verify their address, update new address, and further direct them.”

From 3/8/16: CAN SEOC OR THE GOVERNOR’S OFFICE PLEASE ASSIST WITH A RESPONSE TO THE FOLLOWING COMMUNITY REQUESTS:

  • The Community Partners Communications Workgroup is asking for guidance from the State of Michigan on the following issues:
    • What affects does heat/time have on the plastic water bottles?
    • Regarding the side-effects of lead: On average how soon do symptoms appear?
    • Who is testing the samples provided by residents? Is more than just lead and coper levels being tested? If so what is being tested?
    • Will lead be passed on to recipients that received blood, organs or plasma from Flint donors?
  • From 3/8/16: The Community Partners Communications Workgroup requested additional information on safe gardening practices to disseminate to the community.
  • From 3/8/16:The Communications Workgroup requested a diagram or org chart of the crisis response mechanism and how all parties work together, including JIC, EOC, SECO, UCG,CHECC, ACE, CDC, EPA, DEQ, HHS, DHHS, FEMA.
  • From 3/8/16:The Communications Workgroup requested coordination by state, federal and local governments on the distribution of information related to the Flint Water situation and the response, emphasizing the community doesn’t want multiple information documents for every department. They are asking for one consistent document on key issues and a mechanism to provide feedback to government entities prior to releasing information.

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